What is the cost of shipping?
Unlike companies that offer “FREE” shipping, we do not average the cost of shipping and include that average cost into the price of every unit shipped. Our policy is to charge only for the actual shipping cost. This policy assures that you are getting the best possible rate for shipping. Please call to get an actual rate for shipping from our plant to your house.
We accept telephone orders weekdays from the hours of 8:00AM to 5:00PM (PST), by calling our toll free number 877.933.6846. You may also place an order by fax at 877.933.6846 or email firstname.lastname@example.org.
One of our friendly customer service representatives will contact you by phone to confirm your order.
How does my order ship?
Structures usually ship unassembled via Old Dominion Freight Line. A delivery appointment (typically a two to four hour window) must be set with the carrier and you must be present to unload and inspect your shipment.
How will I know my order has shipped?
Tracking information will be emailed or called to you once your shipment has been scheduled to leave our factory.
How are freight orders unloaded?
For residential deliveries, there may be a lift gate to lower the materials to the ground, you may need to hand off load the material if there isn’t a gate. Please be sure to inspect and count every piece of the shipment as it is unloaded. Should you find any damaged or missing pieces, please note the quantity and specific pieces on the delivery receipt before signing it and call us at 877-933-6846.
For commercial deliveries, your shipment may be unloaded by hand, or if you have a loading dock and forklift, you may unload the shipment in its original packaging. It is important that you still inspect and count every piece of the shipment as it is unloaded. Should you find any damaged or missing pieces, please note the quantity and specific pieces on the delivery receipt before signing it and call us at 877-933-6846.
What if I receive damaged, incorrect, or missing parts?
If you shipment arrives damaged please contact us at 877-933-6846 immediately. If you are unable to reach us when receiving your shipment, please note the quantity and specific pieces that are missing or damaged on the delivery receipt before signing.
What do I have to do if something is damaged by the carrier in transit?
After you have noted the damaged pieces and quantities on the delivery receipt, we will need you to send this information, along with a few pictures showing the damage, to us via email. We want to minimize the inconvenience of damaged parts, we will start production on replacement parts right away and work with the carrier to resolve the freight claim. As long as this procedure is followed, you do not have to pay for replacement parts, nor do you have to file the claim with the carrier.
Can I pick my order up at your factory?
You are welcome to pick up your order at our factory. Please let your estimator know that ahead of time because there might be some savings on packaging and handling.
Call for a Free Design Consultation - 714.893.9921 or 877.933.6846
or Contact Us with any questions you may have.