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FAQ's
How long after I order does it take to get my kit?

Usually it takes two to three weeks to get your kit. During our busy season it can take little longer. You will be notified when your unit is shipped by e-mail or phone. This gives you time to arrange things at your home for the delivery.

Where are Finyl vinyl products manufactured?

All of our products are manufactured in the USA. The vinyl lineal we use to manufacture our products are primarily from US based companies, with about 3% of our materials coming from Asian manufacturers.

Do you manufacture all of your products?

We manufacture all of our outdoor structures in Huntington Beach, CA.

What methods of payment do you accept?

We accept personal checks, business checks, Visa, MasterCard, Discover, American Express, and wire transfers.

Do you charge sales tax?

We collect sales tax on purchases shipped within the state of California.

Can I come and visit you?

We encourage anyone who can come into our showroom to come and we will show you the differences in designs and budgets. We have a showroom with different designs and colors on display. Usually in a 15 minute visit you will have all the information that you need to know your options.

What is your return policy?

Any “Kit sales” that did not require any customization we will accept back under certain conditions. We do not accept returns on all of our products made to order, this means that when you place an order we build a structure specifically for you. Please work with your estimator to ensure you understand exactly what you are purchasing and that we discuss all possible issues with you prior to making a decision to buy.

Can you send me product samples?

We can send you color samples or small sectional profiles at no charge. If you would like a product component sample (i.e. corbel end or post knuckle, etc.), there will be a charge. This charge will be fully credited back to you when you decide to make a purchase.

How do I place an order?

We recommend that all orders be placed by a phone call. You may order all of our standard products online or by calling us at 877-933-6846.
We can best help you to get the correct products ordered that way.

Can you send me a catalog?

We do not offer a catalog; however, we do have individual product sheets, and some brochures. Please just let us know what products you need information on and we will send you whatever you need.
 
I am not located in the continental US, can you ship to me?

We can ship anywhere in the world. Please contact an estimator for a quote on shipping to your location. We will need the delivery address and product information in order to obtain a shipping quote. Overseas shipments are usually best to have quoted for shipment to your closest port and then you handle delivery from there.



Call for a Free Design Consultation - 714.893.9921 or 877.933.6846
or Contact Us with any questions you may have.
FAQ'S - How To Order
Design Center: 714.893.9921
Toll FREE: 877.933.6846